The Weekly Minute - August 4, 2023
What I Read
How Podcaster Andrew Huberman Got America to Care About Science (via Time)
The article profiles neuroscientist Andrew Huberman and his popular science podcast "Huberman Lab," which has gained immense popularity since its launch two years ago. The podcast delves into complex scientific topics and offers science-based protocols for optimizing human performance. Despite controversies, Huberman remains dedicated to teaching and sharing knowledge with the public, seeing his work as a way to serve others and make their lives better.
What is Appreciative Inquiry? (via David Cooperrider)
I recently learned of this framework of Appreciate Inquiry (AI). Ultimatley, AI represents a paragridgm shit in the world of sustainable organization development: a radical departure from traditional decific-based change to a positive, strengths-based change approach.
To understand it at its fundamental level, one needs simply to understand some pain points, like: AI focuses on leveraging an organization's core strengths, rather than seeking to overcome or minimize its weaknesses. Also, AI is not a “top down” or “bottom up” change process, but rather a “whole system” approach.
The Script for Optimal Onboarding (via @BusinessBarista on Twitter)
Please steal this script.
— Alex Lieberman (@businessbarista) July 10, 2023
Anytime I onboard a new hire, I write & record a script that welcomes the employee to the company.
It includes:
- who we are
- why we exist
- how we help our customers
- what we do to help them today
This video kicks off a multi-module onboarding… pic.twitter.com/TM9Ae4Bv1t
What I Watched
Watch Mr. Beast tell you everything you need to know about internet growth and marketing in <10min. pic.twitter.com/IhMtApY2j5
— Mckay Wrigley (@mckaywrigley) July 17, 2023
One Quote
“The mark of an innovative company is not only that it comes up with new ideas first, but also that it knows how to leapfrog when it finds itself behind. - Steve Jobs
Some Thoughts
On EXPERIENCE:
Customer experience should be the most innovative team in a business — which certainly includes the customer service team.
What does it look like to give your customer service team lots of agency?
The customer service teams have a direct relationship with customers that most founders or executive team members never will
The suggestions in their email become part of the company roadmap.
On CONTENT CREATION:
“Create once, publish five times.”
