The Weekly Minute - December 22, 2023

The Weekly Minute - December 22, 2023

Brian Wagner

Hello! As we are nearing the end of this year, I want to wish you all a very Merry Christmas, Happy Holidays and a prosperous New Year! 🎉

I encourage you to take some time off and enjoy the company of your loved ones. Cherish the moments that make you happy and reflect on the lessons that make you wiser. Let's celebrate our successes and learn from our failures. Let's look forward to the new opportunities and challenges that await us in the next year.

Let's keep dreaming big and working hard to make our goals a reality.

I am excited to share more content with you in the upcoming weeks and months. I have some amazing plans and projects in store for you, and I can't wait to hear your thoughts and opinions. Stay tuned for more updates. Thank you for being part of this amazing community. You are awesome and I appreciate you. Happy Holidays and Happy New Year!


Healthcare Breakdown

  • I came across this post from Jenna’s Linkedin account, where she shared her recent article published. Alongside Boissy, they discuss the unique value proposition of patient loyalty in healthcare, measurement challenges, and the associated operational and financial impacts. 

  • In regard to implications for Health Care Organizations, they state: “As health care becomes more consumer driven and fragmented by new and nontraditional models of care, efforts to measure patient experience and its relationship to loyalty are growing… Despite its value in informing high-level strategic decision-making, LTR/NPS alone should not be used to make clinical decisions or guide large-scale health care improvements… No matter what overall metric is used, consistency of use across all settings, understanding of the drivers in the appropriate context, and analysis of unstructured data will help ensure it is reliably tracking its purported aims and interventions… Employee experience and patient experience are more deeply intertwined in health care than in possibly any other industry. Because LTR/NPS can be (and are used as) a consistent proxy for experience of both employees and patients, it may also help unify improvement efforts… The future of health care experience work is, in part, about how to more effectively care for both those who give care and those who receive it.

  • “We are excited to see where healthcare grows after a challenging 2023. Our take is that growing pains will turn into innovative new digital health solutions, higher satisfaction among clinicians, and ultimately better patient care – driven by the healthcare delivery models of 2024 and beyond.” - Blake Madden

The Secret Ingredients of Great Hospitality

  • Will Guidara, Eleven Madison Park talks about turning “ordinary transactions into extraordinary experiences”:

The Illusion of the "Right Moment”:

"Do not wait; the time will never be just right. Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along." - George Herbert

If you wait to feel prepared, you'll never start.

Don't wait, act.

A Valuable Skill

No skill is more valuable and harder to come by than the ability to critically think through problems.

For The Golfers

I saw that The Masters posted a video on YouTube this week. It’s a 60-minute Yule Log video from Butler Cabin. Enjoy:

2023 Year in Review

2023 Year in Review
The Weekly Minute - December 15, 2023

The Weekly Minute - December 15, 2023