The Weekly Minute - September 29, 2023

Hello, Friends.

• It’s Ryder Cup Week! (Go USA!)

• Taylor Swift is heading to New York for a football game this weekend. I wonder if there will be any cameras? 
  

What I Read

• The Biggest Opportunity in Customer Service (via Shep Hyken)

  • The answer is: The Speed to Happiness!

  • The meaning of this short answer is simple. If a customer has a problem, issue or question, the speed in which you move them from concerned or upset to happy could be the difference between the customer coming back or not. 

The Future is Here

• OpenAI released an update to ChatGPT – and the results seem astounding. Check this example of ChatGPT Visual: 

You can give ChatGPT a picture of your team’s whiteboarding session and have it write the code for you.

This is absolutely insane. pic.twitter.com/bGWT5bU8MK

— Mckay Wrigley (@mckaywrigley) September 27, 2023

Healthcare Corner

• Costco Offers Members $29 Online Health Care Visits (via Bloomberg) 

  • Costco has entered the healthcare space, through a partnership with Sesame. Can’t wait to see and hear more about this. 

Bravo Ad

• Netflix has shipped its last DVD as it has formally ended its DVD business. To mark the occasion and a tribute to the early years of its business, Netflix released a pretty rad ad. Bonus points for the sound design here.

This Netflix DVD-by-mail farewell spot is so good. Today marks their final day of operation.

Nostalgia overload. Rare that a TV spot makes me feel this emotional…

Work by Ways & Means (LA) pic.twitter.com/SHkGc3ZAGy

— Michael J. Miraflor (@michaelmiraflor) September 29, 2023