Get Tuesday! - July 23, 2024
Working in a company
In 1960, David Packard gave an informal speech at the company he co-founded that wasn’t intended for publication. Commenting on the purpose of business, he said:
“I think many people assume, wrongly, that a company exists simply to make money. While this is an important result of a company’s existence, we have to go deeper and find the real reasons for our being. As we investigate this, we inevitably come to the conclusion that a group of people get together and exist as an institution that we call a company so they are able to accomplish something collectively which they could not accomplish separately. They are able to do something worthwhile— they make a contribution to society (a phrase which sounds trite but is fundamental).”
Things can coexist
Things can coexist...
You can work really hard and then rest at the same intensity.
You can push yourself to the limit and still be kind to yourself.
You can work on yourself and have self-acceptance for the parts you're working on.
You can be highly ambitious for the future and still be content with the present.
You can want more out of life and be grateful for everything it's given you.
You can dream big and still celebrate the small wins.
You can have doubt and trust yourself through it.
You can feel fear and still go ahead with confidence.
Original source: Sean Einhaus, Founder of Antidote Retreats
Eliminating customer anxiety
Straight from Hyken: “If you have been to a Disney theme park, you know about standing in long lines. There are also signs that tell you how long your wait will be. Guests like this.
When you use Uber or Lyft for transportation, they not only tell you how long before your driver arrives, they also show you a map where you can track how close (or far) the driver is from where you are waiting.
Even if it’s over-communication, customers are drawn to companies that provide information that reduces their anxiety, whether they know it or not. And once a customer experiences the pleasure of an anxiety-free experience, again, they may question why they would consider doing business with a competitor.”
Good customer service and customer experience sets you apart from the competition. When you put all three of these together – great service, convenience and low or no anxiety – you have a CX triple threat!
