Get Tuesday! - June 11, 2024
Hello! Welcome to "Get Tuesday”!!! I’ve rebranded this weekly post. I aimed for this title designed for those who are passionate about seizing the day with enthusiasm and purpose.
The name "Get Tuesday" is a play on the phrase "Get To or Got To," capturing the essence of a mindset where we approach our daily tasks and lives with gratitude and excitement. Here, we believe that every day, especially Tuesday ;), is an opportunity to excel and embrace the journey. In each of these newsletters, you'll find inspiration from successful thinkers, intriguing reads on achieving success, insights into customer experience and brand building, and tips for living an optimized life. I hope you’ll continue to enjoy!
P.s. Kudos to my old boss, Carter Henderson, for the inspiration of the name. We talked about this 10 years ago over at our days at the University of Washington.
Now, onto the content for this week:
Fall in love with some activity
I love this quote from Richard Feynman...
“Fall in love with some activity, and do it! Nobody ever figures out what life is all about, and it doesn’t matter. Explore the world. Nearly everything is really interesting if you go into it deeply enough. Work as hard and as much as you want to on the things you like to do the best. Don’t think about what you want to be, but what you want to do.”
Individualized experience vs. Personalized experience
Don’t just personalize the customer’s experience – Individualize it . Today’s personalization strategy is becoming even more personal. The next level is to individualize the experience. That means that even if two customers are interested in golf shoes, Nike might learn that one is a serious golfer, playing two or three times each week, and the other just plays for fun and golfs two or three times a year. Imagine the customer’s reaction when you share information that indicates you truly know who they are, at least as far as golf goes.
Healthcare Corner – PX begins with EX
While numerous strategies exist to improve patient satisfaction, such as effective communication and human resource allocation, the fundamental drivers of workforce engagement—like esteem and belonging—are often overlooked, Beryl argues. It stresses that recognizing employees not only boosts their morale and engagement but also positively influences patient experience, making it a strategic necessity for healthcare organizations.
Employee recognition fosters better teamwork and relationships, reducing turnover by demonstrating that employees are valued. Recognition programs lead to improved communication, particularly during patient handoffs, and align individual efforts with organizational values and mission.
Ultimately, Beryl argues that for healthcare organizations to deliver quality, patient-centric care, prioritizing employee recognition is crucial, as it directly impacts the ability of staff to perform their best.
Perfection
Please, please, please do not skip this video.
Roger Federer, arguably the greatest tennis players of all time, delivered the Commencement address at Dartmouth this year. He talked about mindset and pointed out that while he won nearly 80% of his singles matches, he only won 54% of the total points played.
That speaks to his mindset. He learned not to dwell on every poor shot, when he was losing almost every other point. Clip below:
"Perfection is impossible.
— Dylan Jardon 🌈 (@DylanJardon) June 10, 2024
In the 1,526 singles matches I played in my career, I won almost 80% of those matches.
But what percentage of points did I win?
54%
In other words, even top ranked tennis players win barely more than half the points they play.
When you lose ever… pic.twitter.com/9jOct8yQED
Get To or Got To!
A weekly anecdote that honors people who view challenges as opportunities. This may or may not have been generated by AI…
Finding Gratitude in Unexpected Places:
A teacher named Alex had always dreamed of making a significant impact on his students’ lives. However, his first few years in a tough inner-city school were far from what he had imagined. The challenges were overwhelming: students dealing with difficult home lives, lack of resources, and the daily struggle to maintain discipline and focus in the classroom.
One particularly tough day, Alex was feeling especially defeated after a series of disruptions in class. As he packed up to leave, a quiet student named Maria approached him. She handed him a crumpled piece of paper. On it was a simple drawing of a tree with the words, "Thank you for helping me grow."
That small gesture was a turning point for Alex. He realized that amidst the chaos and struggles, he got to play a crucial role in his students' growth and learning. The impact of his work, though not always immediately visible, was significant and lasting. He figured out he ‘Gets To’ do this on a daily basis.
Sometimes, the value of what we get to do isn't apparent in the moment. It can be hidden in small, seemingly insignificant acts that later reveal their true worth. Alex's story reminds us to look for and appreciate the subtle signs of impact and gratitude in our daily lives.
This week, let's embrace the challenges we face, knowing that we have the privilege to contribute to the growth and well-being of others. Each struggle is an opportunity to make a meaningful difference, and for that, we can be truly grateful.
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Thanks for reading!!
